Privacy Policy

Established: July 4, 2024

So Maruyama (hereinafter referred to as “the Site”) recognizes the importance of your personal information, and in compliance with the Act on the Protection of Personal Information (APPI) and related laws and regulations, has established the following Privacy Policy. We are committed to the appropriate handling and thorough protection of personal information based on this policy.

1. Definition of Personal Information

In this Privacy Policy, “Personal Information” refers to information about a living individual that can identify the specific individual by name, date of birth, address, telephone number, contact information, or other descriptions (including information that can be easily cross-referenced with other information, thereby identifying the specific individual).

2. Acquisition and Purpose of Use of Personal Information

The Site will acquire Personal Information by lawful and fair means and use it within the scope necessary to achieve the following purposes. Except as permitted by law, we will not use the information for any purpose other than those listed without the consent of the individual.

Purpose of Use Specific Content

(1) Business Operations To respond to and contact customers regarding inquiries, consultations, or requests.

(2) Product/Service Provision To send products, invoices, materials, and other documents to customers, and to provide related services.

(3) Service Improvement To request customer opinions and feedback regarding the Site’s services.

(4) Response to Violations To issue warnings, cautions, or take other appropriate measures against customers who violate or are likely to violate the terms and conditions of the Website.

(5) Demand for Debt Fulfillment To make necessary contact, such as demanding the fulfillment of obligations, to customers who owe a debt to the Site.

3. Safety Management Measures for Personal Information

The Site will maintain the accuracy and securely manage the Personal Information and Personal Data (including information that constitutes or is scheduled to constitute a personal information database) of customers by implementing the following measures:

Organizational and Human Security Measures: We will establish an internal structure for personal information protection, and ensure thorough education and supervision of all employees who handle personal information.
Physical and Technical Security Measures: To prevent unauthorized access, loss, destruction, alteration, or leakage of personal information, we will implement necessary measures such as maintaining security systems, access control, and protection against malicious software, and strictly manage the information.

Should a leakage or similar incident occur, we will promptly report the matter to the Personal Information Protection Commission and notify the affected individuals in accordance with the law.

4. Disclosure and Provision of Personal Information to Third Parties

The Site will appropriately manage the Personal Information entrusted to us by customers and will not disclose or provide Personal Information to a third party without the prior consent of the individual, except in the following cases:

(1) When the customer has given their consent.

(2) When disclosure is required based on laws and regulations.

(3) When the Site outsources business operations to a contractor to perform services requested by the customer (in which case, the Site will exercise necessary and appropriate supervision over the contractor).

(4) When it is necessary for the protection of a person’s life, body, or property, and it is difficult to obtain the consent of the individual.

5. Use of Access Information and Cookies

Access Logs

The Website records Access Logs for the purpose of website maintenance management and statistical analysis of usage. Access Logs include the domain name, IP address, access date and time, and type of browser used by the visitor, but do not include information that identifies a specific individual.

The Site may use Cookies to protect customer privacy, improve convenience, distribute advertisements, and acquire statistical data. A Cookie is a function that stores information about the customer’s visit to the Site on their computer, and it is used by many websites. Information collected through Cookies does not include any personally identifiable information such as names or email addresses.

Customers can disable the use of Cookies by adjusting their browser settings. However, please be aware that this may prevent you from properly using some services on the Website.

6. Links to Other Websites

The Site is not responsible for the protection of customer Personal Information on other websites linked from this Website. Regarding the collection of Personal Information conducted on linked websites, please refer to the Privacy Policy of the linked website.

7. Disclosure, Correction, Deletion, and Suspension of Use of Personal Information

If a customer wishes to request the disclosure, correction, deletion, or suspension of use of their own Personal Information, we will respond promptly in accordance with the law after confirming the identity of the individual.

8. Changes to the Privacy Policy

The Site reserves the right to review and change this Privacy Policy from time to time in accordance with revisions to laws, changes in social circumstances, or changes to the services provided by the Site. The revised Privacy Policy shall take effect from the time it is posted on the Site.

9. Disclaimer

The Site shall bear no responsibility for the acquisition of Personal Information by a third party in the following cases:

(1) When the customer voluntarily disclosed their Personal Information to a third party using the functions of the Website or by other means.
(2) When the customer ratified the third party’s acquisition of Personal Information.

Contact Information

For inquiries regarding the handling of Personal Information by the Site, please contact:

SORA Co., Ltd.
Phone: 03 5772 8300 (Head Office / Main Line) (Reception hours: Weekdays 10:00 AM – 7:00 PM JST)
E-mail: mwss@sora-w.com